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Complaints

Complaint Regulations and Forms

The District encourages the early, informal resolution of complaints at the site level whenever possible. Parents or guardians of students in the Castro Valley Unified School District are urged therefore, to discuss their concerns directly with the school site employee(s) in question.

In accordance with the California Code of Regulations and the California Education Code, the Castro Valley Unified School District has established the following procedures for handling different types of complaints. The types of complaints are listed below along with links to the corresponding complaint form. 

Types of Complaints:

Uniform Complaint Procedures (UCP)

This complaint procedure governs complaints when addressing complaints alleging failure to comply with state and/or federal laws in (1) adult education, (2) consolidated categorical aid programs, (3) migrant education, (4) vocational education, (5) child care and development programs, (6) child nutrition programs, (7) special education programs, and (8) federal school safety planning requirements.

The UCP form is available in the main office at all schools and on the District website:


Williams Uniform Complaint Procedures

Complaints regarding the sufficiency of instructional materials, teacher vacancy or
 misassignment, emergency or urgent facilities conditions that pose a threat to the health and safety of students, and high school exit exam intensive instruction and service for students who have completed grade 12, should be submitted in writing using the Williams UCP form. The Williams UCP form is available in the main office at all schools and on the District website.


Complaints Concerning District Personnel and/or Other District Procedures

Every effort should be made to resolve the concerns of parents/guardians at the site or office level at the earliest possible stage. If a complainant is unable or unwilling to resolve the complaint directly with the employee, s/he may submit a written complaint to the employee’s principal or immediate supervisor. A complaint related to a principal or district office administrator shall be initially filed in writing to the Superintendent. Complaints against the Superintendent shall be submitted, in writing, to the Board of Education.

 

Student-to-Student Harassment

Castro Valley Unified School District is committed to providing a safe and nurturing school environment that protects students from physical and emotional harm and is conducive to learning. The Student to Student harassment complaint process is intended to report any forms of alleged or observed discrimination, harassment, violence, intimidation, and bullying on the basis of actual or perceived age, sex, sexual orientation, gender, gender identify, gender expression, ethnic group identification, race, ancestry, national origin, religion, color, or mental or physical disability or on a person's association with one or more of these actual or perceived characteristics in any program or activity that receives or benefits from state financial assistance.

Board Policy 5131.2

District Guidelines for Bullying Prevention

Bullying and Harassment Complaint Form

Appeal Form

The district’s bullying prevention website

 

Title VI of the Civil Right Act of 1964 and Related Statutes

The Superintendent has designated the following Compliance Officer to receive and investigate complaints and ensure District compliance with all state and federal laws prohibiting discrimination against any individual on the basis of race, color and/or national origin in programs and activities receiving federal financial assistance:

Director, Student Services
Castro Valley Unified School District
4400 Alma Avenue
Castro Valley, CA 94546
(510) 537-3000

The District has voluntarily produced and entered an "Early Resolution" agreement with the U.S. Department of Education, Office for Civil Rights (OCR).

OCR Resolution Agreement