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Complaint Procedures

Complaint Regulations and Forms

The District encourages the early, informal resolution of complaints at the site level whenever possible. Parents or guardians of students in the Castro Valley Unified School District are urged therefore, to discuss their concerns directly with the school site employee(s) in question.
In accordance with the California Code of Regulations and the California Education Code, the Castro Valley Unified School District has established the following procedures for handling different types of complaints. The types of complaints are listed below along with links to the corresponding complaint form. Types of Complaints:

Complaints Concerning District Personnel and/or Other District Procedures

Every effort should be made to resolve the concerns of parents/guardians at the site or office level at the earliest possible stage. If a complainant is unable or unwilling to resolve the complaint directly with the employee, s/he may submit a written complaint to the employee’s principal or immediate supervisor. A complaint related to a principal or district office administrator shall be initially filed in writing to the Superintendent. Complaints against the Superintendent shall be submitted, in writing, to the Board of Education.

Complaints Concerning Instructional Materials

The Board of Education uses a comprehensive process to adopt district instructional materials that is based on selection criteria established by law and Board policy and includes opportunities for the input of parents/guardians and community members. Complaints concerning the content or use of instructional materials, including textbooks, supplementary instructional materials, library materials, or other instructional materials and equipment, shall be properly and fairly considered using established complaint procedures. Parents/guardians are encouraged to discuss any concerns regarding instructional materials with their child's teacher and/or the school principal. If the situation remains unresolved, a complaint may be filed using the form below.

Williams Uniform Complaint Procedures

Complaints regarding the sufficiency of instructional materials, teacher vacancy or
 misassignment, emergency or urgent facilities conditions that pose a threat to the health and safety of students, and high school exit exam intensive instruction and service for students who have completed grade 12, should be submitted in writing using the Williams UCP form. The Williams UCP form is available in the main office at all schools and on the District website.


Title VI of the Civil Right Act of 1964 and Related Statutes

The Superintendent has designated the following Compliance Officer to receive and investigate complaints and ensure District compliance with all state and federal laws prohibiting discrimination against any individual on the basis of race, color and/or national origin in programs and activities receiving federal financial assistance:

Director, Student Services
Castro Valley Unified School District
4400 Alma Avenue
Castro Valley, CA 94546
(510) 537-3000

The District has voluntarily produced and entered an "Early Resolution" agreement with the U.S. Department of Education, Office for Civil Rights (OCR).

OCR Resolution Agreement